National Customer Satisfaction Index - United Kingdom
Scores & Commentary

Scores & Commentary

The National Customer Satisfaction Index-United Kingdom () is an independent national benchmark of customer satisfaction. The national NCSI score, representing aggregate customer satisfaction across a broad swath of the UK economy, is updated quarterly and serves as a key macroeconomic indicator of the health of the nation’s economy. The measured companies and industries are broadly representative of the consumer economy serving UK households. Smaller companies are grouped together in an “all others” category for each industry. The reports scores on a scale of 0 to 100.

Quarterly Scores
scores are updated annually on a rolling basis, with new data for various economic segments released each quarter.

Scores By Industry
Search for current and historical scores for any of the 19 industries measured in the .

Quarterly Commentary
experts analyse the latest results for individual industries and discuss the implications of changes in customer satisfaction at the national level for the UK economy.

Scores By Company
Search for current and historical scores for any of the companies measured in or view all -measured companies (sortable alphabetically or from highest to lowest score for any year).