Commentary First Quarter 2013

Airlines, Mobile Phone Service Providers, Mobile Phone Handsets, Internet Service Providers, Subscription Television, Fixed-Line Telephone and Energy Utilities

Scores Q1 2013 »
Press Release Q1 2013 » 

REQUEST PDF OF THE FULL REPORT (includes all benchmarks and charts) »

June 4, 2013

The National Customer Satisfaction Index () Q1 2013 report examines the implications of new customer satisfaction benchmarks for top companies in key industries including subscription television, fixed-line telephone, ISPs, mobile network services, mobile phone handsets, energy utilities and airlines.

This report also provides an array of new industry-specific customer experience benchmarks including HD picture quality, data transfer speed, network coverage, billing, website satisfaction, call centre satisfaction and much more.

Top companies include Sky, Virgin, BT, TalkTalk, Tesco Mobile, O2, Orange, T-Mobile, Vodafone, Three, Apple, Samsung, Nokia, HTC, Blackberry, SSE, EDF, Scottish Power, E.ON, npower, British Gas, British Airways, Flybe and Easyjet.

Click here for access to the full report.