National Customer Satisfaction Index-UK

NCSI-UK Scores & Commentary

 

NCSI-UK Utilities Table of Contents

Customer Satisfaction by Industry           

National Customer Satisfaction Index (NCSI) Scores by Industry

National Customer Satisfaction Index (NCSI) Scores by Company             

Utilities Industry              

Customer Satisfaction   

Customer Satisfaction by Provider          

Customer Expectations

Overall Quality 

The Multi-Channel Customer Experience             

Customer Experience Benchmarks: Billing, Reliability, and Service Restoration   

Website Satisfaction      

Value   

Complaints        

Recommendations         

Customer Loyalty            

Company Scores by Demographic

Satisfaction by Gender, Age, Social Grade and Income  

Expectations by Gender, Age, Social Grade and Income

Overall Quality by Gender, Age, Social Grade and Income            

Value by Gender, Age, Social Grade and Income              

Complaints % by Gender, Age, Social Grade and Income

Loyalty by Gender, Age, Social Grade and Income               

NCSI-UK Model : Utilities Industry-Wide Customer Satisfaction Drivers      

About This Research