NCSI-UK Commentary Third Quarter 2014
National Customer Satisfaction Index Results for Retail Banks, Mortgage Lenders, Credit Cards and Home & Motor Insurance
December 9, 2014
The national level of customer satisfaction grew by 0.4 percent in the third quarter of 2014, according to a report released today by the National Customer Satisfaction Index (NCSI-UK). The index is currently 75.7 on a 100-point scale. The latest NCSI-UK report covers financial services including retail banks, credit cards, home and motor insurance, and mortgage lenders.
Click here for free access to the full report.
This report provides customer satisfaction scores for all measured companies, website satisfaction and call centre satisfaction benchmarks at the industry level, as well as customer experience benchmarks specific to retail banks, credit cards, mortgage lenders, and insurance providers.