National Customer Satisfaction Index-UK

NCSI-UK Commentary Third Quarter 2014

National Customer Satisfaction Index Results for Retail Banks, Mortgage Lenders, Credit Cards and Home & Motor Insurance

NCSI-UK Scores Q3 2014 »
Press Release Q3 2014 »

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December 9, 2014

The national level of customer satisfaction grew by 0.4 percent in the third quarter of 2014, according to a report released today by the National Customer Satisfaction Index (NCSI-UK). The index is currently 75.7 on a 100-point scale. The latest NCSI-UK report covers financial services including retail banks, credit cards, home and motor insurance, and mortgage lenders.

Click here for free access to the full report.

This report provides customer satisfaction scores for all measured companies, website satisfaction and call centre satisfaction benchmarks at the industry level, as well as customer experience benchmarks specific to retail banks, credit cards, mortgage lenders, and insurance providers.

Only NCSI scores and industry-level benchmarks are published, but full company results are available to NCSI clients. Request NCSI more information about NCSI sevices or email This email address is being protected from spambots. You need JavaScript enabled to view it. .