National Customer Satisfaction Index-UK

NCSI-UK Commentary Third Quarter 2013

National Customer Satisfaction Index Results for Retail Banks, Mortgage Lenders, Credit Cards and Home & Motor Insurance

NCSI-UK Scores Q3 2013 »
Press Release Q3 2013 »

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December 4, 2013

The National Customer Satisfaction Index (NCSI-UK) is down 0.1% to 75.1 on the 0-100 index scale for the third quarter of 2013, which covers financial services. This is the second decline in aggregate customer satisfaction this year. Individual company results are varied, but at the industry level, customer satisfaction with retail banking is stagnant. Credit cards and insurance providers show slight gains, but a downturn for mortgage lenders more than offsets any improvement in other areas of financial services

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This report provides customer satisfaction scores for all measured companies, website satisfaction and call centre satisfaction benchmarks at the industry level, as well as customer experience benchmarks specific to retail banks, credit cards, mortgage lenders, and insurance providers.

Only NCSI scores and industry-level benchmarks are published, but full company results are available to NCSI clients. Request NCSI more information about NCSI sevices or email This email address is being protected from spambots. You need JavaScript enabled to view it. .