NCSI-UK Commentary Third Quarter 2013
National Customer Satisfaction Index Results for Retail Banks, Mortgage Lenders, Credit Cards and Home & Motor Insurance
December 4, 2013
The National Customer Satisfaction Index (NCSI-UK) is down 0.1% to 75.1 on the 0-100 index scale for the third quarter of 2013, which covers financial services. This is the second decline in aggregate customer satisfaction this year. Individual company results are varied, but at the industry level, customer satisfaction with retail banking is stagnant. Credit cards and insurance providers show slight gains, but a downturn for mortgage lenders more than offsets any improvement in other areas of financial services
Click here for free access to the full report.
This report provides customer satisfaction scores for all measured companies, website satisfaction and call centre satisfaction benchmarks at the industry level, as well as customer experience benchmarks specific to retail banks, credit cards, mortgage lenders, and insurance providers.