National Customer Satisfaction Index-UK

NCSI-UK Commentary Second Quarter 2013

Limited-Service Restaurants, Full-Service Restaurants and Carmakers

NCSI-UK Scores Q2 2013 »
Press Release Q2 2013 » 

Download PDF OF THE FREE FULL REPORT (includes benchmarks and charts) »


September 4, 2013

The National Customer Satisfaction Index (NCSI-UK) Q2 2013 report examines the implications of new customer satisfaction benchmarks for top companies in key industries including limited-service restaurants, full-service restaurants and car manufacturers.

This report also provides an array of new industry-specific customer experience benchmarks including food and beverage quality, staff courtesy and helpfulness, restaurant layout and cleanliness, website satisfaction and much more.

Measured companies include Greggs, Subway, McDonald's, Burger King, Nando's, Starbucks, Costa Coffee, Ford, BMW, and many others.

Click here for access to the full report.