National Customer Satisfaction Index-UK

NCSI-UK Scores & Commentary

 

NCSI-UK Electronics Retail Table of Contents

Retail Industry Overview

National Customer Satisfaction Index (NCSI) Scores by Industry

National Customer Satisfaction Index (NCSI) Scores by Retailer 

Electronics Sector

Customer Satisfaction   

National Customer Satisfaction Index (NCSI) Component Scores              

Customer Satisfaction by Electronics Retailer

All Company Scores for:

Customer Expectations

Product Quality

Service Quality 

The Multi-Channel Customer Experience             

Merchandise Benchmarks          

Customer Service Benchmarks 

In-Store Customer Experience Benchmarks        

Website Satisfaction      

Call Centre Satisfaction 

Value   

Outcomes          

Complaints        

Recommendations         

Loyalty 

Demographics:  Satisfaction by Gender, Age, Social Grade and Income  

Expectations by Gender, Age, Social Grade and Income

Overall Quality by Gender, Age, Social Grade and Income            

Product Quality by Gender, Age, Social Grade and Income          

Service Quality by Gender, Age, Social Grade and Income            

Value by Gender, Age, Social Grade and Income              

Complaints % by Gender, Age, Social Grade and Income              

Loyalty by Gender, Age, Social Grade and Income           

NCSI-UK Model : Electronics Retail Industry-Wide Customer Satisfaction Drivers      

About This Research