National Customer Satisfaction Index-UK

NCSI-UK Benchmark

NCSI-UK Benchmark gives clients valuable insight on all aspects of their customers’ experience, along with the ability to compare results with those of industry peers and competitors, as well as companies they deem "best-in-class" in other industries. Benchmark variables are:

  • Customer Satisfaction (NCSI)
  • Customers Expectations
  • Perceived Quality
  • Perceived Value
  • Customer Complaints
  • Customer Loyalty
  • Customer Recommendations 

NCSI-UK Benchmark clients get secured access to a dynamic, web-reporting portal containing detailed NCSI data and results for their industry. Our state-of-the-art reporting tools are easy to use for executive summaries, in-depth reports, and predictive analyses.

With NCSI-UK Benchmark, clients obtain a proven set of tools for determining what drives their customers’ satisfaction and predicting the financial returns of improving that satisfaction. This unique feature enables organisations to:

  • Determine what specifically drives customer satisfaction.
  • Understand the links between the aspects of their customers’ experience—quality, value, and expectations—and customer satisfaction, and most importantly, customer loyalty.
  • Quantify the financial gain of improving organisation-wide customer satisfaction.

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