A Strategic Business and Benchmarking Tool
By engaging NCSI-UK's Corporate Services, you will be able to answer the strategically important question “how is my organization doing in satisfying our customers?”
The NCSI-UK uses the patented methodology of the American Customer Satisfaction Index (ACSI), which provides clients with a reliable measure of customer satisfaction and key metrics that encompass all aspects of their organization's customer experience.
Organisations of all types can use the internationally recognised ACSI methodology to generate key customer metrics and improvement signposts for their business. Choose from among the NCSI-UK's powerful benchmarking services, or contact us to set up a customised research programme—tailored to meet your needs.
The NCSI-UK Benchmark gives clients valuable insight into all aspects of their customers’ experiences. Based on our scientific, proven methodology, this service allows organisations to compare their company’s satisfaction performance with competitors’ benchmarks and “best-in-class” companies. This service is available to all organisations, both those currently measured and those outside of the NCSI-UK structure.
The NCSI-UK Monitor enables organisations to use our patented methodology in their own surveys—by telephone, mail, or email—and for business-to-consumer or business-to-business applications. This versatile service gives licensed users an ongoing view of their customers’ satisfaction that can be compared with over 80 company benchmarks in NCSI-UK’s independent structure.